Bilingual Technical Support Specialist

Mason, Ohio

Job ID: 1171

Career Opportunity: Bilingual Technical Support Specialist at Top Gun Sales Performance in Mason, OH.

Do you provide exceptional technical support for Software Products? Are you fluent in English and Spanish? Are you self-driven, able to multi-task, and able to set priorities while delivering exceptional customer service to resolve technical issues? If so, we’ ve got an exciting IT technical support opportunity for you!

Top Gun works with organizations that are dedicated to the development and growth of their personnel. We help them define success and capture it in the form of tools and best practices. Always in collaboration, we provide our clients with tools and processes to facilitate increased performance. We are looking for a key member to add to our team that will help us drive success and growth for our clients.

What you will do:
  • Provide first level contact for answering questions and resolving customer technical software issues.
  • Properly escalate unresolved problems to our development team.
  • Walk customers through the problem solving process.
  • Provide excellent customer service, exceeding customers’ expectations.
  • Ensure proper recording, documentation, and closure of support tickets.
  • Work with team members to document processes and recommend improvements when needed.

What we need from you:

We are looking for the Bilingual Technical Support Specialist to bring an energetic “ can-do” approach with an exceptional attention to detail and multi-tasking ability. Additionally, you will need:
  • Strong technical aptitude with ability to listen and diagnose technical problems.
  • Strong written and oral skills.
  • A strong desire to provide excellent customer service.
  • Ability to troubleshoot issues even when under pressure.
  • Knowledge of Windows Operating Systems.
  • Trainable, coachable, eager to learn, and able to create solutions.

Don’ t miss out! Come join a growing company that is committed to their employees as well as to continuous process improvement. This is an excellent opportunity and offers a competitive compensation package, medical insurance package, 401K plan with company match, and a flexible work environment.

If you have the required experience and qualifications, please apply online today!

Employer is EOE/M/F/D/V. Please no third party candidates or phone calls.

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