Technical Support Consultant
4030 Smith Rd Suite 475 Cincinnati, OH 45209
Career Opportunity: Technical Support Consultant – FORCAM – Cincinnati, OH
Are you skilled at investigating and solving technical problems? Do you have IT experience in a manufacturing environment? Would you like to become part of a growing, forward thinking company? If so, FORCAM has a great opportunity for you!
FORCAM is a global technology partner to discrete manufacturing companies providing a unified approach for sustained manufacturing excellence across all operations. FORCAM’ s Advanced Shop Floor Management Technology harmonizes all manufacturing operations from the top -- to the shop floor and across the global supply chain and enterprise creating the transparent factory environment. To grow our local team in Cincinnati, we are seeking a Technical Support Consultant. We are looking for a highly motivated individual that can excel in the role of technical support consultant. Your responsibilities will include:
- Supporting our national and international customers in the areas of maintenance, service and support.
- Handling customer inquiries and solving first-level support problems as a member of the global help desk.
- Conducting continuous improvement of support procedures and processes.
- Participating in after hours on call for high priority issues as required (after training period).
The ideal candidate will be highly self-motivated, be a great communicator, and have:
- Bachelor’ s Degree (or higher) in Engineering (Industrial, Mechanical or Electrical), IT, or Business Process Management.
- Experience in IT industry or IT consulting ideally in software implementation and support of ERP or MES software products.
- Experience in manufacturing environment.
- Experience in SQL Databases (Oracle or MS SQL).
- Experience in MES or other shop floor systems, knowledge of ERP Systems (preferred SAP R/3).
- Experience with Machine Controls, CNC/PLCs is a plus.
- ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher is a plus.
- Foreign language skills are a plus.
- US citizenship is required due to our customer ITAR requirements.
If you are looking for a great opportunity in a growing company, please apply online today.
Employer is EOE/M/F/D/V. Please no third party candidates.