Software Support Specialist
Cincinnati, OH 45242
Career Opportunity: Software Support Specialist in Cincinnati, OH
Do you provide exceptional customer service for Software Products? Are you self-driven to resolve technical problems yourself? Do you have an accounting or financial background? If so, we’ ve got an exciting technical support opportunity for you!
We are looking for the Software Support Specialist to bring an energetic “ can-do” approach with an exceptional attention to detail and multi-tasking ability.
What you will do:
- Provide first-level contact for answering questions and resolving customer issues with our software.
- Properly escalate unresolved problems to our development team.
- Walk customers through problem-solving process.
- Provide excellent customer service while exceeding customers’ expectations.
- Ensure proper recording, documentation, and closure of support tickets.
- Work with team members to document processes and recommend improvements when needed.
Additionally, you will need:
- Associate’ s Degree required. Bachelor’ s degree preferred.
- 2-3 years of technical/computer experience.
- Some knowledge of Windows (Windows Server 2008/2012 and Windows 7, 8, 10).
- Retail Sales or Accounting experience a plus.
- Knowledge of Databases (universe, SQL, etc.) a plus.
- Some knowledge of networks and VPN’ s a plus.
How to Apply: This is an exciting opportunity to roll up your sleeves and make an impact in a strong company. We offer a comprehensive benefits package. Come join us by applying online today!
Employer is EEO/AA/M/F/D/V. Please no third party candidates or phone calls. Local candidates please – relocation and sponsorship are not provided at this time.